1. GPS Device Returns
- Customers may request a return within 7–30 days of the purchase date (choose your preferred period).
- The GPS device must be:
- In its original condition
- Free from physical damage
- Returned with all accessories, manuals, and packaging
- Accompanied by proof of purchase
2. Refund Eligibility
A full refund may be provided when:
- The device is defective upon delivery.
- The wrong product was supplied.
- The product is returned within the approved return period and meets return conditions.
3. Non-Refundable Items
Refunds will not be provided for:
- Devices damaged due to misuse, accidents, water exposure, or unauthorized repairs.
- Products returned without original accessories or significant packaging damage.
- Customized or specially ordered GPS devices (if applicable).
4. GPS Tracking Service Subscriptions
- Monthly or annual tracking service fees are generally non-refundable once the service has been activated.
- If a customer cancels before activation, a full refund may be issued.
- Any approved refund for prepaid services will be calculated on a prorated basis, if offered by the company.
5. Installation and Service Charges
- Installation, configuration, and on-site service fees are non-refundable once the work has been completed.
- If service cannot be delivered due to company fault, customers may be eligible for a partial or full refund.
6. Warranty Claims
- Defective devices covered under warranty will be repaired or replaced according to the warranty terms.
- Warranty service does not automatically qualify for a cash refund unless required by applicable law.
7. Refund Processing
- Approved refunds will be processed within 7–14 business days.
- Refunds will be issued using the original payment method whenever possible.
8. Contact Information
For return or refund requests, contact:
- Company Name: MapSync
- Email:Support@mapsync.store